FAQs

What currency will my credit card be charged?

Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.

What is the status of my order?

You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.

Any Store Locations?

We do have both a physical store and an online store, please check out our contact us page for more information.

How Do I Use A Discount Code?

If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

Any Catalogs That I Can Buy From?

With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalog to keep up.

Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email support@royalrainbowstore.com and we can look up this information for you. 

I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at support@royalrainbowstore.com to receive instructions on how to be approved and submit your PO.

I’ve not received my order, what should I do?

If you have not received your order, then please contact us at support@royalrainbowstore.com and we will work to correct the problem as soon as possible.

Do you ship to my home address or I need go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

Do you restock items that are sold out?

Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at support@royalrainbowstore.com.

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